Terms of sale

1) Offer Confirmation

2) Offer Specification

3) Validity of the offer

4) Price

5) VAT

6) Payment

7) Delivery Cost

8) Taxes and customs charges

9) Delivery Time

10) Guarantees

11) Gift

12) Obligations of parties

13) Satisfied or your Money Back Guarantee

14) Liability

15) Disputes

16) Customer Service

17) Privacy

The Terms and Conditions govern the sales contracts for handicrafts from the company I-Coton, registered in France, and its customers.

The general conditions of sale are applicable at the time of order. They may be changed without notice and  these  are applicable to all new orders.

1) Offer Confirmation

Confirmation of the order form means unreserved and full acceptance by the customer of these Terms and Conditions, which are the only Terms and Conditions valid at the time of the order.

Data recorded by I-coton.com form the evidence of the all transactions made between perigord-produits.com and its customers.

Data recorded on the payment system form the evidence of financial transactions

The Company I-Coton reserves the right not to record a payment, thus not confirming an order for any reason whatsoever: problem with respect to the order received, a problem of supply of one or more products , predictable problem with respect to the delivery to be made, technical problems ...

The customer will be contacted by I-Coton by phone, mail, fax or e-mail.

2) Offer Specification

Items are offered individually or in packages.

Offers on the site are neither permanent nor final and are valid while they are displayed on the site

Photographs complementing or not texts and descriptions of products are not contractual

Offers are valid without any geographic restriction, unless otherwise stated

3) Validity of the offer

Offers are valid as long as stocks last and in the case of some products, during specific so-called seasonal periods. The product description will include a note for that effect.

In other cases, I-coton will warn the client by phone, mail, fax or e-mail in order to make another equivalent proposal. The replacement of the missing product will be made after acceptance by the customer. The client may also request cancellation of the order and refund

4) Price

Prices are net, in Euros, inclusive of all taxes, except delivery costs. They can be reviewed at any time without notice

The items are invoiced in euros based on the prices listed on the site at the time of ordering.

The final price of the order includes the price of goods with VAT, handling, packaging, transportation.

You can get your invoice from your account, under "following your order"

5) VAT

I-Coton is a company in its own name are not subject to the VAT regim

All prices (goods and transport) are net.

6) Payment

Orders are payable in euros only.

Regarding payment on the website, we have chosen  The Société Marseillaise de Credit for secure payment. After submitting your order you enter your credit card number and expiry date on the secure payment server of the Société Marseillaise de Credit.

The server generates a payment authorization request from the automatic grouping Bank Card. The authorization will be sent as a confirmation or "payment ticket" containing information of the transaction (number, amount, date, payment number) and received approval, then will be sent to the retailer for information and treatment. Your order will be then prepared and shipped.

At no time, I-Coton knows the customer's number card. You can use with absolutely confidence any of the following cards: EUROCARD/MASTERCARD, VISA, CB.

If you choose not to pay by card, you can decide to pay:

- With your PayPal account.

- by check by printing the order form, then send it by mail.

7) Delivery Cost

I-Coton has decided to pay for part of the delivery costs. Your share is dependent upon the total weight of your order and the country of destination.

All our products can be delivered to the various mentioned countries, unless otherwise determined by government provisions and exclusive of regions or countries excluded by postal services at the time of your order.

8) Taxes and customs duties

Regulations are set by the European Union.

Dispatch to a non European Union Country and to French Overseas Departments and Territories:

Any customs duties, taxes, fees or other charges are to be paid by the consignee.

The amount of these taxes is dependent upon the regulations applicable in the country of destination. These taxes are outside the control of I-Coton who have no prior knowledge of what they will amount to.

Depending upon each country's different Customs regulations, the client is responsible for finding out from the relevant local authorities about any import restrictions applicable in the country of destination of the products they wish to order.

9) Delivery Time

When your order is received, it is processed as soon as possible

Once the payment is cleared, we e-mail you to confirm. The order is then sent within two days for both France and other countries, unless otherwise stated in exceptional circumstances. Shipments are made Monday through Friday, excluding public holidays set.

Once shipped, your order is brought to its destination by the carrier we have chosen: the Post. The delivery people will do do their utmost to carry and deliver your order. However, sometimes it may not arrive in time.

To limit any delays, take great care in preparing the delivery address and indicate, if known, features: building, entrance, apartment number, security code for the postman or delivery man can access the Mailbox and leave a calling card in case of absence.

An address knowledgeable avoid delays and additional costs

Your work keeps you out of your home? Have you thought about them delivered to yourworkplace?

The average time for delivery of your package may vary between 2-5 business days(shipping in France).

If after a period of 7 days from the date of shipment, you have not received your package or did not have a calling card, ask your post office to check if your package is pending

Post offices keep the package 15 days.

On receipt of your package, before opening it, check its condition. Should you find signs of package damage or deterioration, state your reservations to the carrier in person and write your findings on the delivery note

If, on the contrary, the package seems to have been opened, and one or more items are missing, make the note, always in the presence of the deliverer, refuse the package and make a statement to the post office.

The signing sheets on delivery notes or statements made at the post office allow us to refund or exchange.

Once the payment is confirmed by us, we will confirm by e-mail setting in preparation for your order. The preparation is then provided within two days unless otherwise stated (at year end, the preparation time is longer, between 3 and 5 days). Shipments are made from Monday through Friday, excluding public holidays.

These periods of preparation and delivery are shown in business days and they are as accurately as possible, and are based on product availability, volume of the order, the period of the order (for orders at the end of the year the preparation time may be longer), or in cases of force majeure.

Particularity for shipments outside the European Union: the period of two days will befulfilled subject to obtaining the customs certificates, if necessary, duly endorsed by the relevant departments. The order will not be able to be shipped upon receipt of all required documents.

To ensure that delivery takes place as soon as possible, it is mandatory to indicate the name and telephone number of the recipient. It is recommended not to send a parcel to a post office or to a PO Box.

If a person or business recipients have a PO box, (and even if you specify a postal address for delivery), the package will be delivered automatically to the mailbox of the designated post office and without any notice from the postman.

The risk of the transportation of the  goods, even if this is covered by I-Coton is borne by the buyer. Upon receipt of your parcel before opening it, check its condition. If you notice damage or deterioration of the package, issue your reservations to the carrier in his presence, and record your findings in the delivery note. Any damage or deterioration found will be reported in addition, within three days, by a certified mail to the Post Office or carrier, as appropriate,  always with a copy to I-Coton.

Once the damage or the deterioration is determined, please let us know as soon as possible so we can assist in actions to follow.

If the customer wishes to ship products to two different addresses, it is necessary to make two orders

If the delivery address contains errors, is inaccurate or incomplete and this results in a redirection of parcels by I-Coton, the resulting costs are borne by the customer.

10) Guarantees

All our products are guaranteed and all care has been taken to ensure their compliance. Should an item be defective, please return it in its original packaging and we will exchange it or give you a credit note or your money back.

The return of goods will not give any right to compensation or damages.

11) Gifts

For a gift sent to a non European Union country, by request from Customs and to avoid any delay or prevention of the delivery, we are obligated to write the value of the gift and also to enclose the invoice in the package.

12) Obligations of parties

The Company I-Coton undertakes, once the order is accepted and paid, to deliver the customer the items requested within the periods indicated.

The customer agrees to I-Coton an accurate address where the delivery can take place during working hours.

13) Satisfied or Your Money Back Guarantee

According to article L121-16 of the Consumer Code, the client has seven working days from the time of receipt of the order to return the goods to Périgord Produits for exchange or reimbursement, without incurring penalties outside return carriage costs.

If the package and/or products are returned, have not been opened and are in their original packaging: the order and/or products and any carriage costs are reimbursed.

If the package and/or products are returned, unopened and in their original packaging because you are dissatisfied: the order and/or products are reimbursed, you bear the cost of return delivery.

If the order and/or products are returned because one or more products were faulty: the order and/or products and any carriage and return carriage costs are reimbursed.

The money will be returned within fifteen days from receipt of returned goods.

In the case of goods returned to I-Coton, please indicate clearly your name, address, date and order number, your phone number.

14) Liability

The products we hand over to the carrier are compliant and under our responsibility with regards to French law, which is the only law that governs  I-Coton

After despatch, any product exposed to heat or damaged for any reason will not be guaranteed by Périgord Produits. It is recommended to keep these products in a dry cool place. Product risks are transferred to the Post Office Agent or the carrier when the goods are handed over by Périgord Produits.

The client is solely responsible for checking in advance that importing and consuming these products are in compliance with the laws of the country of destination

The buyer is solely responsible for product selection, storage and use from the delivery day onwards

15) Disputes

Any order is made with the agreement of the client, without any limitation of I-Coton Terms and Conditions.

In case of dispute, our customer service is available to settle any situation as best as possible.

In any case, an answer will be given to all queries or claims regardless of the means of communication used, ie. letter, e-mail or telephone call.

Any claim will be processed within 10 days from the date of receipt in our office

Pursuant to Law No. 80335 of May 12, 1980, goods shipped remain as property of I-Coton until full payment. Unless otherwise specified on the invoice, the payment includes cash without discount upon receipt of invoice. No discount for early payment for all other payment methods. In addition, a delay of more than 30 days from the date on the invoice will be charged in addition, a penalty of 20% of the unpaid amounts(with a minimum of 30 euros), without prior notice and without prejudice to the interests and legal costs if legal action.

In case of late payment penalties are payable without any reminder being necesary. All amounts not paid when due bear interest a of 1,5 times the legal interest rate in effect plus VAT. The penalties run automatically upon the following day of the date on the invoice.

Any dispute relating to the sale will be dealt with under French law by the Commercial Court of Marseille, which is the sole competent court.

16) Customer Service

Our Customer Service Department is available during working hours.

I-Coton.com

I-Coton

19 Bd Paul Claudel

13009 Marseille

Tel +33 04 91 25 97 03

E-mail: contact@i-coton.com

17) Privacy Policy

We are committed to protecting all the data you pass on to us to deal with your order. This data is for I-Coton use only and will not be, at any time, sold, traded, transferred or exchanged

According to French Act No 78-17 of 6th January 1978 regarding computing, files and personal data, you can contact I-Coton Client Department to access, view, change, rectify and cancel information you have given us.

To do this, please let us know:

By mail:

I-Coton

19 Bd Paul Claudel

13009 Marseille

E-mail: contact@i-coton.com